MagentaTV Login – what to do in case of problems?

MagentaTV Login – what to do in case of problems? – Telekom provides with MagentaTV a way to TV and Streaming on many devices – regardless of the previous TV.

To be able to MagentaTV use is, of course, a Login is necessary. It makes no difference whether you use the App or the web service. Also if you use MagentaTV directly on the TV you need to have the appropriate access to data. In this article, we want to clarify what you can not do, if it works with the Login and what problems may occur.

UPDATE 10.03.2022: Currently, the Login Server of the Telekom seem to have a Problem. Log in MagentaTV and other services does not fail because the Server will respond correctly. Unfortunately, you can do as little, because this Problem needs to behebn Telekom self. Error message is, among other things. "When you Connect with an, an error occurred.

You can do that in case of problems with the Login in MagentaTV

In principle, the Login to MagentaTV is available to you:

For access you need a username (usually the email address that you are logged in), and the set password. Who has forgotten the password, you can request through this site to create a new password. The email address you can check in your own mailbox, MagentaTV uses for all documents and notifications to this Email. So you have to look only to the address to which these data are gone, and can then log in with this Email address. In the case of larger problems with the access data of the Telekom offers in General, and in particular for MagentaTV the restoration of the login data for the customer area. This can be carried out n:

This should also lead to no success, you can still turn to the hotline of the Telekom and try to access data be restored. Usually you need further Details about the Account, such as address, Bank details or date of birth of the user.

The Telekom writes itself in case of problems with the Login (in the App):

If you get the error message "Login do not receive after you have entered your Telekom Login data in the MagentaTV App", can be a variety of causes the reason for this. In addition to a delayed registration process for MagentaTV, this may be due to the App itself, or the fact that you are using an outdated Version of the App. To quickly find a solution for your cause, please contact our Service.

In addition to the General Login you can put in MagentaTV a user pin to be able to access better control. Also, this PIN can be changed in the customer service center of the Telekom (after Login). Telekom wrote about this in the FAQ:

You can change your user PIN to be comfortable in your customer center. Log in with your Login. Select "media & TV". If you want to Change your PIN on the Button "user PIN"manage.

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